All items are created with great care and attention to detail, so defects are very unlikely.
If you are unhappy with your goods, please let us know as soon as possible.
You can contact us by phone or email:
0044 207 727 4234 or firstname.lastname@example.org
You can return goods for a full refund or exchange with exception to our sleepwear/lingerie items. For hygiene reasons and due to delicate nature of materials we can accept return of sleepwear/lingerie only if damaged during shipment or manufacturing fault.
The goods should be shipped to the following address:
Intimate Stories Ltd., Suite 7, 18 All Saints Road, Notting Hill, London W11 1HH, Great Britain
Refunds and exchanges can be accepted, provided the items are returned to us in perfect condition, unworn, undemaged, still in their original condition and in the original packaging with all labels and tags attached. We will not accept returns on any items that have been worn or are returned in a soiled condition.
Goods should be returned to us within 7 days (UK) and 14 days (international) from the day of receiving them.
Please allow up to 10 working days upon our receipt of your package for your exchange or refund to be issued.